Technological Teething Troubles

Cobwebs has grown significantly in recent years and so we are having to look at new ways to handle the volume of communications involved in, well, keeping in touch and providing you with a fantastic selection of musical events.  As far as you’re concerned things should appear to be pretty much the same as usual, while behind the scenes there are clever people typing away at terrific speeds writing us our very own software.  As with all new programs there will inevitably be a few glitches along the way and we are grateful for your patience while we’re getting things up and running.
Mail Delivery Difficulties
It seems that for some reason some email addresses are currently bouncing back mail that is sent from our mail server.  This means that if you have a hotmail or msn account it is likely that you will receive your mail a few days later than everyone else for which we apologise.  Hopefully we will be able to resolve the problem soon.  I have sent out a couple of emails to everyone since the beginning of September, if you haven’t received them please check your spam filter as the first port of call (I’m using a new admin email address which your account may not recognise), and if there’s nothing from us there, please let me know so I can correct your details on our database.
Big Font Weirdness
If you received an email with some very large and some very small text accompanied by funny spacings please rest assured that this is not a really annoying new marketing stategy we’re trialling.  For some peculiar formatting reason the last mailout appeared, well, quite bizarrely in some people’s mail browsers (although the content is all present and correct), while others were fine and nice and pretty as ws intended.  This seems to be a temporary glitch and hopefully messages will display more normally in future.
A Note on Links
We have recently started using links in our messages to you and some of you have reported defective links and error messages.  There is unfortunately nothing that we can do to fix this as it is to do with the settings on individual computers / in particular browers and the links work without problem for the majority of people.  In future messages I shall endeavour to write the link address in full, it won’t be quite as pretty, but it does mean that if you are affected then you can copy and paste it into your address bar and find the relevant page that way.
Please Let Us Know
If you think you’ve spotted any other technological peculiarities please do let me know so we can get things sorted out as soon as possible.
Many thanks

Posted by Catherine Shackell